About this Feature
All payouts are done automatically through our payment processor Stripe. Stripe automatically transfers money into your bank account when learners sign up for paid events or courses.
To begin monetizing your Learning Products or Memberships, you must first connect Stripe to the platform:
1) From your Admin tab select Integrations > Stripe
2) Connect with Stripe - if you do not have a Stripe account, you'll need to set a new one up.
Note: To be notified from Stripe each time a new learner makes a purchase, enable this setting from your Stripe dashboard.
How To Process A Refund:
Log in to your Stripe dashboard and navigate to the payments section. From here, you'll process refunds by individual payment. Here is an article on the Stripe support website to walk you through the steps required.
Note: Stripe charges additional credit card transaction fees (typically 2.9% + 30 cents), Disco never charges any transaction fees.
Your Members will automatically get an invoice through Stripe when they pay for an experience with you. If they want you to re-send the invoice, you can do so by following these steps:
- Login to Stripe
- Click on the “Payments” tab
- Find the payment for the learner in question and click on it
- Scroll down to “Receipt History”
- Click “Send receipt”
Note: Membership payments do not by default receive a receipt or invoice from Stripe or Disco. To enable receipts for Membership payments, check your 'Customer Emails' settings in your Stripe dashboard. Make sure you have Payments > Successful Payments enabled to ensure our members receive an invoice and receipt for Membership payments.