Answering Questions with Disco AI Suggestions

About This Feature

Receive assistance in effectively addressing member questions on Slack or channels within your community.

How It Works

Once the Admin selects the channels for Disco AI to monitor, the Q&A Suggestions capability kicks in. This capability provides valuable assistance in managing member questions, whether on Slack or community channels. Admins can choose to post responses directly or edit them before publication. 

How To Setup and Use Disco AI

Step one: Connecting Disco Community with Slack

  1. Log in to your Disco account and navigate to the Admin Area.
  2. Under Integrations, locate the Slack integration option and click on it.
  3. Follow the prompts to connect your Disco community with your specified Slack workspace.

Step two: Editing Q&A Suggestions 

  1. Channel Approval: Determine the designated private channel where AI messages will be sent to Admins to copy/paste in the appropriate thread.
  2. Monitoring Channels: Configure the channels Disco AI should monitor for incoming messages and tasks.
  3. Response Delay: Set the duration Disco AI should wait before suggesting a response to Admins for approval.

Step three: Interacting with Disco AI on channels

  1. Once Disco AI is configured, it will start monitoring the specified Slack channels and the channels within your Disco community.
  2. As Disco AI detects relevant messages or tasks, it will provide a suggested answer to assist you in your community management activities.
  3. Please review the suggestions provided by Disco AI and, if necessary, modify or approve them before posting the response in the approved channel.


Important Considerations

Response Accuracy: While Disco AI provides suggestions, Admins should review and customize responses to maintain accuracy and alignment with community guidelines.


Q: Can Disco AI monitor multiple channels simultaneously?

A: Yes! Disco AI can monitor multiple channels concurrently, allowing Admins to address inquiries across various platforms efficiently.

Q: What measures are in place to ensure the security and privacy of data the Disco AI processes?

A: The Disco AI utilizes content within the platform as its knowledge base. As part of our commitment to confidentiality, we do not share knowledge between different organizations. Please refer to our privacy policy for further details on how we handle data.