What This Does
You'll white label the sender address on emails from your Disco community, so members see emails from your domain (e.g., hello@yourbrand.com) instead of community@app.disco.co.
What To Know First
- Enterprise plan required
- Admin access required
- You'll need access to your DNS provider's control panel (or help from your IT team)
- Allow up to 24 hours for DNS propagation, though most providers complete it within an hour
- This applies to all platform emails except transactional emails (password resets, magic links, and security updates), which are sent from support@disco.co on separate infrastructure for security reasons
How to set up a custom notification email domain
- Go to Admin > Appearance > Email
- Enter the full email address you want notifications sent from (e.g., hello@yourbrand.com). You can choose any local part: "hello@," "learn@," "community@," whatever fits your brand.
- Disco will generate three CNAME records unique to your workspace.
- Log into your DNS provider's control panel and add the three CNAME records Disco provided. The DNS management area might be called DNS Manager, Zone Editor, Domain Manager, or something similar depending on your provider. You can use your root domain; a subdomain isn't required. SPF is handled automatically through the CNAME delegation, so you don't need to add a separate SPF TXT record.
- GoDaddy users: GoDaddy automatically appends your domain to host records. Check your existing records, if they don't include your full domain URL, only enter the portion before your domain name.
- Cloudflare users: Turn off the Cloudflare Proxy (orange cloud icon) for any DNS records you add for this setup. The records need to resolve directly.
- Head back to the Email settings page in Disco and either refresh the page or select Refresh from the dropdown to check verification status.
- Verification is automatic. Once your DNS records propagate and Disco detects them, you're all set. No need to contact Support.
- Replies to notification emails will go to the same custom address you configured.
Common Questions
Q: Which emails does this apply to?
A: All platform emails: notifications, bulk messages, and any other emails Disco sends on your behalf. The only exceptions are transactional emails (password resets, magic links, and security updates), which continue to come from support@disco.co.
Q: What happens if I remove the DNS records later?
A: Emails fall back to the default Disco sender address (community@app.disco.co).
Q: My DNS records aren't verifying. What should I check?
A: Double-check that the record values match exactly what Disco provided (no extra spaces or characters), that Cloudflare Proxy is off if you're using Cloudflare, and that your provider hasn't auto-appended your domain to the host record. DNS propagation can sometimes take up to 24 hours. If you're still stuck after that, reach out to our Support team.