Deactivate & Reactivate Users

What This Does

You’ll control access to your community by deactivating members without losing their historical learning records. You can also reactivate members at any time to restore their access.

 

What To Know First

  • Admin or owner access required
  • Changes take effect immediately
  • Deactivation cancels any paid membership plans and calendar connections linked to the member

 

How to Deactivate a Member

  1. Go to Admin > Members.
  2. Find the member you want to deactivate. 
  3. Select the checkbox next to the member’s name.
  4. On the bottom control bar, open the menu and select Deactivate Member.

The member will immediately lose access. Their learning history, including progress, completions, and engagement data, will still appear in reports. Any calendar or Slack connections will be disconnected. They won’t be able to log in and will be excluded from:

  • Groups and learning programs
  • Members and Group Directory Apps
  • Automations

Note: If the member is on a paid plan, their subscription is canceled right away.

 

How to Re-activate a Member

  1. Go to Admin > Members.
  2. On the table, find the member you want to reactivate.
    1. Select Filter > Status > Select All or Deactivated Users
    2. Search by name in the search bar.
  3. Select the checkbox next to the member’s name.
  4. On the bottom control bar, open the menu and select Activate Member. 
  5. Once members regain access, they can:
  • Log in again
  • Join groups and be assigned to products
  • Appear in search results, reports, and directories
  • Be included in automations and workflows

Note: Reactivation will not restore paid memberships, product roles, or group memberships. You can review and update these after reactivation.

 

Where Deactivated Members are Shown

Deactivated members are hidden in most places, but they still appear in a few specific areas:

  • Product reports: Shown to admins; hidden from members (except group leads and product managers can see).
  • Member reports: Shown to admins only.
  • Posts and comments: Shown to both admins and members.
  • Chat messages: Shown to both admins and members. You will not be able to send new messages to a deactivated user.
  • Search: Shown to both admins and members.
    Assignments, surveys, and quiz submissions: Shown to admins and members if relevant.
    Event hosts: Shown to both admins and members.
  • Automation audiences: Shown in past automations, hidden in future ones.

Everywhere else, including member and group directories, group and channel lists, leaderboards, deactivated members are hidden.

 

Common Questions

Do reactivated members regain their paid subscriptions?

No. Reactivating a member doesn’t restore their previous paid subscription. Members will need to purchase or be added to a paid plan again. However, they’ll still retain access to any paid products they were previously part of.

Can I deactivate an admin?

Yes. Deactivate an admin using the same steps as for a member. If an admin is an event host or has a connected Zoom account, those events must be updated with a new host and new Zoom connection so members can still attend.

Can I activate or deactivate members using the API or Zapier?

Yes. Deactivating and re-activating users is possible with both the Disco API and via Zapier.