Ask AI

What This Does

Your members will get instant, personalized answers to questions, right from your learning content or homepage.

What To Know First

  • Admin access required
  • Takes about 5 minutes to configure
  • Answers are based on the member’s access. Private or unpublished content is not used to produce responses.

How to set up AskAI

  1. Go to Admin > Disco AI.
  2. Click Edit to open AskAI settings. This opens a modal where you can customize how Ask AI behaves in your community.
  3. In the Details tab:
    • Enter a nickname for Ask AI (this is what members will see).
    • Choose whether to show suggested prompts globally or in content. Then, add prompts to guide member questions.
  4. In the Sources tab:
    •  
      • Select the content sources Ask AI can use.
      • To limit responses to your community content, turn Web Search off.
  5. Click Preview in the top right of the settings modal to test Ask AI before launch.

Note: The Preview option only appears if Ask AI is turned off for members.

How to enable AskAI for members

  1. Go to Admin > Disco AI.
  2. Turn on the toggle for Ask AI.
  3. Click Yes, Enable Ask AI.
  4. Choose whether to enable Ask AI on the For You page. This places an Ask AI input in the Hero block. If you skip this step, members can still access Ask AI via the global drawer and inside lessons.

How members ask questions

Members can ask questions in three places:

  • Global Ask AI drawer: Click the Ask AI icon in the upper right corner.
  • Inside a lesson (text or video): Click the Ask AI star icon to open a side panel.
  • For You page: Use the Ask AI input in the Hero Banner (if enabled).

To ask a question:

  1. Enter it in the “Ask a question” box and press Enter.
  2. Review the response, linked sources, and related questions.
  3. Continue the conversation or give feedback with a thumbs up/down.

How to add AskAI to the For You page

  1. Add or edit the Hero block on the For You page.
  2. In the Hero block settings, enable Ask AI.
  3. Click Save. Members will now see an Ask AI input at the top of the For You page.

How to view AskAI engagement

  1. Go to Admin > Disco AI.
  2. View:
    • Number of members who used Ask AI
    • Total questions asked
    • Thumbs up/down feedback
    • Engagement trends over time

Note: Ask AI reporting does not show who asked each question.

Common Questions

Is my data used for training of AI models?

No. Disco only uses the sources you provide to generate AI responses in your workspace. Your data isn’t sent to model providers like OpenAI or used to train their models.

Can AskAI use unpublished content?
No. Ask AI only provides responses using content that the member can access.

Is Ask AI real-time?
Yes. Answers are generated instantly from current content.

Does Ask AI work in other languages?
Yes, asking a question in another language will generally provide an answer in this language. This is based on language support from OpenAI and other model providers.

Can members use Ask AI on mobile?
Yes, it’s available on web, mobile web, and the mobile app.

Can I customize the answers?
No. Answers are generated automatically, but you can influence them by updating content and prompts.

Can I enable Ask AI for some members only?
No. Ask AI is either on or off for your entire community.

Can members see other people's questions?
No. Conversations are private to each member.

Can I export Ask AI data?
No. Reporting is available in the dashboard only.

How does Disco AI prevent hallucinations?

Disco uses trusted foundation models, such as those from OpenAI, to power our AI features. Because large language models can occasionally generate inaccurate information (known as hallucinations), we take several steps to reduce that risk.

We configure model settings, such as temperature, to keep responses focused and reliable. We also include custom system instructions that guide the model to stay aligned with your actual company knowledge.

To maintain quality, we continuously review AI output using trained human evaluators and automated “LLM-as-a-Judge” review systems. This helps us identify patterns, make improvements, and ensure that AI-generated content meets our accuracy standards.