About This Feature

All payments are made automatically through our payment processor, Stripe.  Stripe manages payment into your bank account when members submit payment for Products and Memberships.


How It Works

  • If you don’t already have a Stripe account, here is a guide to creating one.
  • If you have a Stripe account, navigate to Admin > Integrations > ‘Connect Stripe’ and follow the on-screen instructions.

How To Issue A Refund

Log in to your Stripe and go to the payments section. From the Dashboard:

  1. Find the charge to be refunded on the Payments overview page.
  2. Click the ••• icon to the right of the charge and select Refund charge.
  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other, you will need to provide an explanatory note that is attached to the refund.
  5. Click Refund.

Refer to this article on the Stripe support website for more details.  

How To Reissue A Receipt

  1. Login to Stripe.
  2. Click on the “Payments” tab.
  3. Find the payment for the Member in question and click on it.
  4. Scroll down to “Receipt History”.
  5. Click “Send receipt”.