About This Feature
Groups in Disco are designed to streamline community management by organizing members into segments. There are three types of Groups:
- System Groups are automatically generated when a new Product is created, including all registered members, for efficient bulk communication.
- Custom Groups allow assembling Members based on criteria like geographic location or shared interests, serving as a foundation for personalized community engagement.
- Subgroups are created at the Product level for targeting Events or communications to a specific group of Members registered for a Product.
How It Works
Disco's Groups feature automates community segmentation through System Groups. Custom Groups and Subgroups are manually created to segment the community further.
How To Create A Custom Group
- In the Admin space, navigate to the “Members” tab > “Groups”
- Click the '+Group' button to create a new group.
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Define Group Details, enter a name for the Custom Group, select a preferred color for the Group tag, and add Members to the group.
How To Organize Members Into Subgroups
- Select a Product, open Product Settings > select Sub-groups
- Initiate Subgroup Creation: Click '+Add New Sub-Group,' enter a name for the sub-group, select a preferred colour for the group tag, and then add Members.
Important Considerations
Permanence of System Groups: System groups, auto-generated for each Product, cannot be removed independently. Deleting a Product is required to remove its System Group.
FAQs
Q: Can members belong to multiple Groups or Subgroups?
A: Yes! Members can be added to more than one group or subgroup.
Q: How can I communicate specifically with a group?
A: Disco's Discussion Channels can target communications for a specific Group.
Q: What should I consider when deleting a group?
A: Deleting a main Group also removes any associated Subgroups. Communicate with affected Members beforehand and consider alternative arrangements to maintain community connectivity.