Disco's AI Co-pilot is an innovative tool designed to automate tasks, provide valuable insights to members, and enhance your overall community management experience. This guide will walk you through the step-by-step process of setting up and using the AI Co-pilot tool, allowing you to save time, improve productivity, and deliver exceptional community support.
Step 1 - Required: Connecting Disco Community with Slack
- Log in to your Disco account and navigate to the Admin Dashboard.
- In the Integrations settings, locate the Slack integration option and click on it.
- Follow the prompts to connect your Disco community with your specified Slack workspace.
Step 2: Activating AI Co-pilot
- Once the Slack integration is successfully established, navigate back to the "Integrations" section in the Admin Dashboard.
- Click on the "Activate" button to initiate the connection between Disco AI Co-pilot and Slack.
Step 3: Configuring AI Co-pilot Settings
- Personality & Tone: Define the preferred personality and tone of the AI Co-pilot by selecting from the available options: Friendly, Professional, Sassy, and Scholarly. This helps customize the language and style of responses.
- Emoji Use: Specify whether or not the AI Co-pilot should use emojis in its messages.
- Channel Approval: Determine the designated private channel where AI messages will be sent to Admins to copy/paste in the appropriate thread.
- Monitoring Channels: Configure the specific channels that AI Co-pilot should monitor for incoming messages and tasks.
- Response Delay: Set the duration AI Co-pilot should wait before suggesting a response to Admins for approval.
Step 4: Interacting with AI Co-pilot
- Once AI Co-pilot is activated and configured, it will start monitoring the specified channels and within your Disco community.
- As AI Co-pilot detects relevant messages or tasks, it will provide a suggested answer to assist you in your community management activities.
- Review the suggestions provided by AI Co-pilot, and if necessary, make any necessary modifications or approvals before posting the response in the approved channel.
Step 5: Monitoring and Adjusting AI Co-pilot Performance
- Regularly review the AI Co-pilot's performance and effectiveness in it's suggested responses.
- Monitor the approved channel where AI Co-pilot posts responses to ensure accuracy and quality.
- Adjust AI Co-pilot settings as needed to refine its performance and align it with your community's needs.